Compassionate Professionalism

Today, I was invited to speak to a great group of  neuro-pyschologists.  I didn't prepare formal remarks (a la Powerpoint slides). I did, however, talk about the work that I do helping students with special needs. My practice, I explained, is based on the principles of something I call Compassionate Professionalism. Meaning, in a nutshell, that I am good at listening, formulating strategy, listening, advocating in a TEAM meeting, listening, and following through to ensure my clients get the help they need. Did I mention I am good at listening?

It's either my greatest quality, or my biggest curse, but I am compassionate by nature. I always want to help people, and care a lot about the quality of work/friendship/commitment I give to others.  A few friends used to jokingly refer to me as "the Hallmark lady" because I always remember birthdays and anniversaries, and often take the time to send a card "just because".  I am sure a shrink could trace this quality back to my infancy and having been left at an orphanage in some "pyscho-babble-ly" way. But, I care a lot about people, don't seek to hurt anyone, and *think* people who know me would say I am friendly, warm, and kind.

In my work, like any other, you have to draw boundaries. That's a challenge, because I do make a point of getting to know my clients and their families.  I share my own stories of advocating for my kids, saying what worked as well as the mistakes that I made.  But, always, without fail, I listen.  By nature, I truly believe that all people who are struggling want to be is "heard".  It is not only the compassionate response to listen, it is the "right" one.

In addition to wanting their child to succeed and get the right services, all parents truly want is to have their opinions, as equal members of the team, respected. People come to me broken by the system and frustrated.  They have been told "no" by schools systems which (usually) aren't doing their jobs. These dedicated parents think that they are a) going crazy to think their kid needs something when the school doesn't see it, or b) so angry, they can't have a productive relationship with their school district. No one is happy to call a special education advocate- I get that. Be it the emotional turmoil parents of children with disabilities all go through to varying degrees, or the financial implications hiring an advocate brings, or both, people are stressed when they call me.

My job is, first, to listen with compassion and kindness. Next, my ethical obligation is to tell them I can't guarantee outcomes, but rather explain what I will do first, which is take a detailed look at their child's records. Sometimes, I am faced with telling parents that what they want in their hearts for their kids is not realistic.  I always tell people to get second and third opinions, and I insist (usually to their amusement) that potential clients check my references.  I don't do this work for money or prestige (neither are to be had in this line of work), I do what I do because I care about people and also because I am good at it. 

In the end, I try my hardest to help kids. As in my life, I never seek to hurt anyone, but I don't shy away from sticking up for my interests, or those of my clients, when the opposing party is unreasonable.  I wonder what my clients think about my "style", my work, and just hope they know I will always be there to listen. And, as a bonus to them, I usually forget to bill for it!